Can't find your answer? Contact our team — we respond within 1–2 business days.
Standard Shipping takes 5–7 business days and costs $6.99 (FREE on orders $75+). Express Shipping takes 2–3 business days for 2.99. Overnight Shipping via FedEx Priority delivers in 1 business day for $24.99. Processing time is 1–2 business days before your order ships.
Yes! We offer free standard shipping on all orders over $75. This applies to the contiguous 48 states. Standard shipping for orders under $75 is $6.99.
Yes, we ship to Alaska and Hawaii using standard carrier rates. Please note that orders shipping to Alaska or Hawaii are not eligible for our free shipping threshold ($75+). Standard shipping rates apply regardless of order size. Delivery times may be slightly longer — typically 7–10 business days.
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number on the carrier's website (USPS, UPS, or FedEx) to track your package in real time. If you don't receive your tracking email within 3 business days of ordering, please contact us at [email protected].
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and in original condition with tags attached. To start a return, email [email protected] with your order number. We'll send you a prepaid return label within 1–2 business days.
Returns must be in original, unworn condition with tags attached. Items that have been worn, washed, or show signs of use cannot be returned unless they arrived defective or damaged. If you received a defective item, please contact us within 7 days of delivery.
Once we receive your returned item and confirm it meets our return requirements, refunds are processed within 5–10 business days to your original payment method. You'll receive an email confirmation when your refund has been initiated.
We handle exchanges as a return and new purchase. Return your original item using our standard return process, and place a new order for the size or color you want. This ensures you get the fastest possible turnaround. Contact us at [email protected] and we'll help coordinate.
Each product page includes a detailed size chart with measurements in both inches and centimeters for Chest, Waist, and Hips. We recommend measuring yourself and comparing to our size chart rather than relying on your typical clothing size, as fit can vary by style. Our garments run with a relaxed artisan fit — when between sizes, we recommend sizing up.
We accept PayPal, Visa, Mastercard, American Express, and Discover. All payments are processed securely through PayPal's encrypted checkout system. We do not store credit card information on our servers.
Absolutely. All transactions are processed through PayPal's industry-leading security infrastructure with SSL encryption. We never see, store, or handle your credit card details. Our site uses HTTPS throughout for your safety.
We sincerely apologize if your item arrived damaged. Please contact us within 7 days of delivery at [email protected] with your order number and a photo of the damage. We'll send a replacement immediately at no charge, or issue a full refund — your choice.
We process orders quickly to ensure fast delivery. If you need to cancel, please contact us within 2 hours of placing your order at [email protected]. After that, the order may have already entered fulfillment. Once shipped, we cannot cancel but you can return it using our standard return process.
We currently don't offer digital gift cards, but every Radianice order ships in beautiful packaging with a handwritten note — making every order feel like a gift. If you'd like to include a personal message, add it in the order notes at checkout.
We do consider bulk orders for corporate gifting and select wholesale partnerships. Please contact us at [email protected] with details about your order size and purpose, and our team will get back to you within 2 business days.
Currently, we ship within the United States only, including all 50 states, Washington D.C., and U.S. territories. We hope to expand international shipping in the future. Sign up for our newsletter to be notified when international shipping becomes available.
Most of our garments are made from natural fabrics that benefit from gentle care. General guidelines: Machine wash cold on gentle cycle with mild detergent. Do not use bleach or fabric softener on linen or natural fiber pieces. Lay flat to dry or tumble dry on low heat. Iron inside out on appropriate fabric settings. Linen items may wrinkle naturally — this is a characteristic of the fabric, not a defect. Specific care instructions are printed on the garment label. When in doubt, hand wash in cold water.
We use only natural and certified sustainable fabrics: GOTS-certified organic cotton, MASTERS-certified Belgian linen, Responsible Wool Standard (RWS) certified wool and merino blends, TENCEL (lyocell) for our drapey pieces, and organic cotton-modal blends. We never use virgin polyester or synthetic fibers in our primary garments.