Refund policy

RETURN POLICY APPLIES TO THE UNITED STATES COUNTRY 

We take customer satisfaction as number one priority. We accept returns and refunds if you need to return an item or if you need to request a refund. To request a return or refund, please follow these guidelines:

Return condition

Return is acceptable. After delivery, you have 90 days to return an item. After this period, the acquisition is considered final.

Conditions for exchange/return:

  • The product is unused or shows no signs of washing.
  • The product is intact and in its original condition: all parts, details, accessories, tags, manuals, packaging, and box are intact and new (the product is not dirty, scratched, torn, damaged, cracked, broken, discolored, smelly, moldy, etc.).
  • The product is still in its original packaging, and the packaging is not damaged.
  • The product has not activated the warranty, is intact, and complete with warranty labels/information, brand labels, accompanying gifts (if any), etc.
  • No data is stored in the product’s storage device.
  • The product has a purchase invoice from Radianice.com.
  • The customer will not incur any fees in this case.

Return cost

We will pay all shipping costs if the return is a result of our error (such as sending you an incorrect or defective item).
If you change your mind, you are responsible for paying for your own shipping costs for returning an item. If you are given a refund, the cost of return shipping will be subtracted from your refund.

Return process

Notify us about the issue at Info@radianice.com.
Provide relevant information, including order details, photos of the product showing the problem, and any other pertinent information.
Once approved, we’ll provide a return label for you to print.
Pack the product in its original packaging and send it to our return address. Do ensure you share the return tracking details with us.
Please refrain from sending back items without prior authorization, as they might get misplaced.

Refund policy

Refunds are granted only under the following scenarios:

  • The product delivered doesn’t match its description on our website.
  • The product received is defective.
  • Note: Only regular-priced items are eligible for refunds. Sale items are final and cannot be returned or refunded.

Detail Of Processing Your Refund

  • Refunds are processed through the original payment method.
  • We will issue a refund for the full amount, including any shipping fees you might have incurred.
  • Once the return is received and inspected, we’ll send an email confirmation. The refund process can take up to 2 business days from the receipt of the product.
  • If you haven’t seen the refund in your account after 10-15 days, first check with your bank or credit card provider. Processing times can vary. If issues persist, kindly get in touch with us at Info@radianice.com.

We value your patience and understanding. Please contact us if you have any further questions or need any explanations. We value your trust and are always available to assist.