Review Policy

Radianice loves transparent, honest, and objective product reviews. We believe honest consumer feedback is key for our community to make informed purchasing decisions. To ensure the integrity of our review system, we have implemented the following Customer Review Policy:

Who can write comments?

If you have recently had a hands on experience with our products (purchased them, shopped in a store, chatted with our staff) you can write a review on the Trustpilot platform.
To write a review on the product page of the Radianice.com website, you need to register for an account on our website.

Reviews are a chance for you to let others know what you think and for us to hear what you have to say. We don’t care about size here, all experiences, big and small, are worth considering — whether it’s a phone call, online ordering, visiting an online store or using our products/services.

If you share your recent experiences, other readers will know the store is performing how it is now. We also get valuable updated feedback to improve the customer experience.

Which reviews are marked as “Verified”?

Only when you pay for the product on our website Radianice.com, then accurately rate the product you purchased, will your review be marked as “Verified”.

We also send emails to ask for your review after you purchase our products, your review via this email is also marked as “Verified”

If you did not purchase a similar product from us, you can still write a review about the product, our staff, and your experience while visiting our website. But in this case, your review will not be marked as “Verified”

Keep your personal information private

Your review can be seen by every one. Since you will be revealing any sensitive or private information about yourself, it is not a wise thing to do, and you should never reveal information about other people. Any information that can be used to find or identify a person or which may reasonably be used to contact or locate a person or to confirm the identity of a person. We also want to respect your privacy and the safety of the others.

Edit or delete your review

Your review is your property. Thus, you can edit, add or remove your rating at any time. If you wish to add more details about a certain experience, you can superimpose over an already written review. It is fine to write multiple reviews about a product if a product has been used multiple times but multiple reviews from one person will do no good to anyone.